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Terms of Service
  -  Terms of Service

Terms of Service

§ 1 Validity and definition of terms

(1) Heike Fries, Zum Werferstein 6, 51570 Windeck, Germany (hereinafter: „we“ or „“) operates an online shop for goods at The following general terms and conditions apply to all services between us and our customers (hereinafter: „customer“ or „you“) in the version valid at the time of the order, unless otherwise expressly agreed.

(2) “Consumer” within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity. “Entrepreneur” is a natural or legal person or a legal partnership that acts in the course of a legal transaction in the exercise of its commercial or independent professional activity, whereby a legal partnership is a partnership that is equipped with the ability to acquire rights and assume liabilities .

§ 2 Conclusion of contracts, storage of the contract text

(1) The following provisions on the conclusion of a contract apply to orders via our online shop at

(2) Our product presentations on the Internet are non-binding and not a binding offer to conclude a contract.

(3) When an order is received in our online shop, the following rules apply: The customer submits a binding contract offer by successfully going through the ordering procedure provided in our online shop.

The order takes place in the following steps:

  • Selecting the desired goods.
  • Adding the products by clicking the corresponding button (e.g. „Add to shopping cart“, „In the shopping bag“ or similar).
  • Checking the information in the shopping cart.
  • Calling up the order overview by clicking the corresponding button (e.g. „Proceed to checkout“, „Proceed to payment“, „Go to order overview“ or similar).
  • Entering / checking the address and contact details, selecting the payment method, confirming the terms and conditions and cancellation policy.
  • Completion of the order by pressing the „Buy Now“ button. This represents your binding order.

After ordering, we send an automated order confirmation, with which the contract is not yet concluded. The contract is concluded when we expressly accept your order within 5 working days by separate email.

(4) If the contract is concluded, it is concluded with Heike Fries, Zum Werferstein 6, 51570 Windeck, Germany.

(5) Before ordering, the contract data can be printed out using the browser’s print function or saved electronically. The processing of the order and the transmission of all information required in connection with the conclusion of the contract, in particular the order data, the general terms and conditions and the cancellation policy, is carried out by e-mail, partly automatically, after you have triggered the order. We do not save the contract text after the contract has been concluded.

(6) Input errors can be corrected using the usual keyboard, mouse and browser functions (e.g. »back button« of the browser). They can also be corrected by prematurely canceling the ordering process, closing the browser window and repeating the process.

(7) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is partially automated by email. You must therefore ensure that the e-mail address you have stored with us is correct, the receipt of the e-mails is technically ensured and in particular is not prevented by SPAM filters.

3 Object of the contract and essential characteristics of the products

(1) The subject of the contract in our online shop is: Sales of goods. The specifically offered goods can be found on our article pages.

(2) The essential characteristics of the goods can be found in the item description.

(3) For the sale of digital products, the restrictions that are apparent from the product description or otherwise arise from the circumstances apply, in particular regarding hardware and / or software requirements for the target environment. Unless otherwise expressly agreed, the subject of the contract is only the private and commercial use of the products without the right to resell or sublicense.

§4 Prices, shipping costs and delivery

(1) The prices listed in the respective offers as well as the shipping costs are total prices and include all price components including all applicable taxes.

(2) The respective purchase price must be paid prior to delivery of the product (advance payment), unless we expressly offer purchase on account. The payment methods available to you are shown under a correspondingly labeled button in the online shop or in the respective offer. Unless otherwise specified for the individual payment methods, the payment claims are due for payment immediately.

(3) In addition to the prices quoted, shipping costs may apply for the delivery of products, provided that the respective article is not shown as free shipping. The shipping costs will be clearly communicated to you on the offers, if necessary in the shopping cart system and on the order overview.

(4) Unless otherwise stated in the product description, all offered products are ready for dispatch within 3 days (delivery time: DE: 6-9 days, EU: 7-16 days, GB / Norway / Switzerland: 7-18 days after receipt of payment).

(5) There are the following delivery area restrictions: Delivery is made to the following countries: Belgium, Bulgaria, Germany, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom, Cyprus, Austria.

§ 5 Right of retention, retention of title

(1) You can only exercise a right of retention insofar as it concerns claims from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.
§ 6 right of withdrawal

As a consumer, you have a right of withdrawal. This is based on our cancellation policy.

§ 7 Liability

(1) Subject to the following exceptions, our liability for contractual breaches of duty as well as for tortious acts is limited to intent or gross negligence.

(2) We are liable in the event of slight negligence in the event of injury to life, limb, health or in the event of a breach of an essential contractual obligation. If we are in arrears with the service due to slight negligence, if the service has become impossible or if we have breached an essential contractual obligation, the liability for property and property damage attributable to this is limited to the foreseeable damage typical for the contract. An essential contractual obligation is one whose fulfillment enables the proper execution of the contract in the first place, the violation of which jeopardizes the achievement of the purpose of the contract and on whose compliance you can regularly rely. This includes in particular our obligation to act and fulfill the contractually owed service, which is described in § 3.

§ 8 Contract language

As contract language german will be available exclusively.

§ 9 Warranty

(1) The warranty is based on the statutory provisions.

(2) For entrepreneurs, the warranty period for delivered goods is 12 months.

(3) As a consumer, you are asked to immediately check the object / the digital goods or the service provided for the fulfillment of the contract for completeness, obvious defects and transport damage and to inform us and the freight forwarder of complaints as soon as possible. If you do not comply with this, this will of course have no effect on your statutory warranty claims.

§ 10 Final provisions

(1) German law applies. For consumers, this choice of law only applies insofar as it does not remove the protection granted by mandatory provisions of the law of the state of the habitual residence of the consumer (principle of favorability).

(2) The provisions of the United Nations Convention on Contracts for the International Sale of Goods explicitly do not apply.

(3) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the location of the provider.